Have been loyal for over 10 years and we started to utilize Sams for a new business that is growing rapidly so we were thinking we would use online more and use employees for pickup. Every time Sams has sent me texts and emails multiple I might add. 4 times its been wrong and each time Sams has offered nothing but the recognition of the mistake. Hard to put Sams at top of list of suppliers for our small businesses. Thanks for making my coworkers believe i should be shopping at BJs